Microsoft Disputes Windows Glitch

TechFlash reports: Microsoft today is disputing reports that its November security patches are causing Windows machines to seize up and display a black screen—describing them as inaccurate and saying its investigation found that the updates aren't causing the problems described by security firm Prevx, which reported the problem last week.

In addition, despite the security firm's warning that the problem could affect millions of Windows users, Microsoft says its product support team aren't seeing evidence of any widespread glitches. Read on for an excerpt from a statement from Christopher Budd of Microsoft's security response team.

"Microsoft has investigated reports that its November security updates made changes to permissions in the registry that that are resulting in system issues for some customers. The company has found those reports to be inaccurate, and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports. While we were not contacted by the organization who originally made these reports, we have proactively contacted them with our findings. Our support organization is also not seeing this as an issue. The claims also do not match any known issues that have been documented in the security bulletins or KB articles. As always, we encourage customers to review the security bulletin and related KB articles and test and deploy security updates. If customers do encounter an issue with security updates, we encourage them to contact our Customer Service and Support group for no-charge assistance. Customers can contact CSS using the information here."

TechFlash has contacted Prevx for comment, and we'll update this post depending on the response. If you've experienced the problem, please contact me at toddbishop@bizjournals.com or @toddbishop on Twitter.

Previously: Microsoft Looking Into Windows Black Screen of Death Issue.