Recent Blog Posts
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MSNBC.com "Knows a Trend When It Sees One"
Nov 23 20094:11 pm EDT -
Windows 7 Spin May Be on the Money
Nov 23 20098:44 am EDT -
Mapping Company Raises Millions
Nov 20 20094:09 pm EDT -
Facebook Valuations Are All Over the Map
Nov 20 200911:30 am EDT -
The Future of Tech, 2010 Edition
Nov 20 20099:13 am EDT -
Automatic Pancake-Making Machine Attracts $2 Million in Capital
Nov 19 20094:53 pm EDT -
Apple Talk of Microsoft's Annual Meeting
Nov 19 20091:27 pm EDT -
There Is Still Hope for the News Business
Nov 19 200911:50 am EDT -
The Google Phone May Be Near
Nov 18 20094:10 pm EDT -
Amazon Grocery Service Goes Mobile with iPhone
Nov 18 20099:13 am EDT
Links
- Engadget
- Pandora
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- USA TODAY Tech
- Todd Bishop's Microsoft Blog
- Somewhat Frank's tech conference list
- BuzzTracker Tech
- The Long Tail
- Tom Foremski
- Roger McGuinn's Folk Den
- John Battelle's SearchBlog
- Mark Cuban's blog
- SciTech Daily
- Romenesko
- Kevin Maney's site
- Steven Johnson
- Marc Andreessen
- TechCrunch
- Fred Wilson
- paidContent
- Spiedies, mmmm
Oct 09 2007 12:00am EDT
Sprint Nextel Can't Get the Little Things Right
Sprint Nextel CEO Gary Forsee is done. And the stories today blame it on the big things -- he couldn't put Sprint and Nextel together, and couldn't spur growth in an increasingly competitive market.
But sometimes the little things are as much a sign of trouble, and Sprint had come to have the worst customer service reputation among all the cell carriers. Its automated 800 number is a horrendous experience. Its Web site is not up to snuff. Sprint Nextel doesn't just need a new direction -- it needs an overhaul.
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