WaMu's Atrocious Mortgage Servicing

You know that if you're running into problems with your mortgage you should contact your servicer, right? Well, best hope your servicer isn't WaMu.

Over the past six months I have been disconnected more times than I can count while navigating their 866 "customer service" number... I have written letters to the members of their Board of Directors without any response. I have contacted officials, Senator Frank Lautenberg and Congressman Rodney Frelinghuysen whose attempt to contact the bank on my behalf have also gone ignored...
After six months, I recently received a phone message with a first name and extension to call. Upon calling the number (you STILL have to navigate the 866 "customer service" AND the probability of being disconnected is high) I reached an answering machine with a message that says you can ONLY leave one message and you will receive a call back within 24 hours... not so. I have found myself going back and forth waiting for a reply call to actually talk to a human only to receive another denial of the proposal I resent. This latest letter (received today, Friday) was dated BEFORE the recent phone call.
After finally getting through the "customer service" for Wa PU I spoke to a loan person who basically told me my file was closed in Feb. and everything I had sent after that was for nothing and oh by the way they are selling my house in June...

The good news is that after this person was given the contact details for WaMu's Executive Response Team, things got much better. But it's quite obvious that WaMu is utterly incapable of dealing with the volume of defaulted mortgages it's facing. And I'm sure other lenders are in the same position.