Hidden Costs of Cause Marketing
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Recent research indeed shows that when money enters the picture, people’s more charitable impulses often fall by the wayside. University of Toronto management professor Sanford DeVoe and his colleagues, for example, have shown in laboratory experiments that participants are less likely to volunteer for a charity after calculating how much money they earn per hour than they are after merely reporting their annual salary. Putting a price tag on time, it seems, makes people less willing to give their time away “for free.” 5 (For more information, see “The Stingy Hour” in the winter 2008 issue of the Stanford Social Innovation Review.)
The research evidence also shows that individualized consumer approaches to philanthropy actually shift giving away from more collective approaches. Professors Karen Flaherty, currently at Oklahoma State University, and William Diamond of the University of Massachusetts Amherst found in a 1999 study that cause-marketing campaigns hinder future donations to charities because consumers think that their purchases are donations.6 So when the plate passes for charitable contributions, respondents to cause-marketing campaigns feel that they’ve already given. Likewise, findings published in 2004 in the Journal of Marketing suggest that consumers who support socially responsible companies believe that they have already done their philanthropic share.7
Consistent with these findings, Zimmerman and Dart tell the story of a person who attended a book sale held by a nonprofit organization. The person bought a hot dog, a drink, and a couple of books at the event. When the nonprofit asked for donations, the attendee demurred, thinking that the purchases were a sufficient contribution to the organization.
Another less favorable implication of consumption philanthropy’s reliance on the purchasing decisions of individual consumers is that it may disadvantage less attractive but nonetheless worthy causes. Consider the many pink ribbon campaigns for breast cancer, for instance. Since 1991, when the first pink ribbon was handed out at the Susan G. Komen Foundation’s Race for the Cure, pink ribbons and products have flourished. Today, the Komen Foundation raises about $30 million a year through 130 corporate partnerships.
The sheer volume of pink products seems to lead many consumers to believe that breast cancer is the most pressing health problem facing women today. Yet the most recent (2004) data from the U.S. Centers for Disease Control and Prevention show that the leading cause of death among women in the United States is heart disease, not breast cancer. And although cancer is the leading cause of death for women ages 35-64, breast cancer is not the most common form of cancer among women (skin cancer is), nor is it the leading cause of death among women diagnosed with cancer (lung cancer holds this distinction). Because of the success of cause marketing for breast cancer, however, breast cancer-related organizations receive attention that is disproportionate to the scope of the disease.
As consumption philanthropy becomes ubiquitous, some observers worry that it may, in the long run, have exactly the opposite of its intended effect and will desensitize the public to social ills while decreasing other forms of philanthropic action. Accordingly, Matthew Berglind of Northwestern University and Cheryl Nakata of the University of Illinois at Chicago write in a 2005 Business Horizons article: “It is not difficult to imagine cause-related marketing campaigns interjecting themselves into the millions of purchase transactions that take place each day. In response, people may simply tune out and say ‘no’ because they cannot process each and every request, or because they believe they have already donated enough.” 8
Easy Virtue
One of the redeeming aspects of consumption philanthropy is that it makes philanthropy simple and convenient. As I do every weekend at the grocery store, shoppers can protect the Earth, promote world peace, and fund a network of otherwise unnamed charities without deviating from their routines in the least. In this way, consumption philanthropy can contribute to a more compassionate marketplace.
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