Verizon Wireless Ranks Highest in Call Quality in the New England Region in J.D. Power and Associates Call Quality Study Volume 2
BOSTON, Sept 05, 2008 /PRNewswire via COMTEX News Network/ -- Verizon Wireless, builder and operator of
the nation's most reliable wireless network, announced today that the company
has been recognized for the "Highest Call Quality Performance Among Wireless
Cell Phone Users in the New England Region," which includes Connecticut,
Maine, Massachusetts, New Hampshire, Rhode Island and Vermont, in the J.D.
Power and Associates 2008 Wireless Call Quality Performance Study(SM) Volume
2.
The J.D. Power and Associates Wireless Call Quality Performance Study
employs a call quality index based on criteria that impact overall carrier
performance. The wireless phone subscribers surveyed were asked about their
experiences with static/interference, connection on first try, voice
distortion, echoes, dropped/disconnected calls, immediate voice mail
notification and immediate text message notification.
"Our reputation as the provider with the nation's most reliable wireless
network is a result of our continued investment and our unwavering commitment
to turn this investment into quality service improvements for our customers,"
said director for Network Systems Performance for Verizon Wireless, Richard
Enright. "A wireless phone is only as good as the network it runs on, so we
constantly monitor and improve our network so our customers can not only make
calls, but can stay connected and experience a quality call from start to
finish."
Verizon Wireless' 'nation's most reliable wireless network' claim is based
on network studies performed by real-life test men and test women who inspired
the company's national advertising campaign. These engineers conduct more
than 3 million voice call attempts and more than 16 million data tests
annually on the Verizon Wireless network and other national wireless carriers'
networks while traveling almost 1 million miles across the nation.
Verizon Wireless has invested more than $45 billion since it was formed to
increase the coverage and capacity of its national network and to add new
services like BroadbandAccess and V CAST. Regionally the company has invested
over $2.2 billion into its New England network, including over $100 million
during the first six months of 2008. As a result of these investments, every
Verizon Wireless cell site in New England provides wireless broadband
connectivity.
Strong demand for Verizon Wireless services continued during the second
quarter of 2008 as the company added 1.5 million net new customers and, for
the fifteenth consecutive quarter, reported the lowest customer turnover
(highest customer loyalty) rate in the wireless industry.
For more information about Verizon Wireless visit
http://www.verizonwireless.com.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and
data network, serving 68.7 million customers. Headquartered in Basking Ridge,
N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of
Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more
information, go to www.verizonwireless.com. To preview and request
broadcast-quality video footage and high-resolution stills of Verizon Wireless
operations, log on to the Verizon Wireless Multimedia Library at
www.verizonwireless.com/multimedia.
SOURCE Verizon Wireless
http://www.verizonwireless.com
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