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Prescription Solutions Receives J.D. Power and Associates Highest Mail Order Pharmacy Ranking

Company Received the Highest Score Among Mail Order Pharmacies in 2008 National Pharmacy StudySM

IRVINE, Calif., Sep 29, 2008 (BUSINESS WIRE) -- Prescription Solutions, a leading pharmacy benefits management (PBM)
organization and a UnitedHealth Group (NYSE: UNH) company, today
announced that it was ranked highest in customer satisfaction among mail
order pharmacies in the J.D. Power and Associates 2008 National Pharmacy
StudySM.

"We're honored to
receive such strong ratings. This demonstrates not only our commitment
to service, but also that our customers are making careful decisions in
using their drug benefits," said Jacqueline B.
Kosecoff, Ph.D., chief executive officer of Prescription Solutions. "We
are dedicated to providing our clients and members with innovative
solutions, award-winning clinical outcomes(1) and
meaningful service at the lowest cost."

Prescription Solutions also received highest ranking in four of the five
factors used to indicate customer satisfaction (Ordering Convenience;
Delivery Convenience, Medication Availability and Information; and
Customer Service) and tied for the highest ranking in the factor of
Cost-Competitiveness. The J.D. Power and Associates study is based on
responses from more than 15,000 consumers who filled a new prescription
or refilled a prescription during the three months prior to the survey
period. The Web-based study was conducted June through August 2008.

"This study shows that Prescription Solutions'
services are important to consumers," said
Edward M. Feaver, Pharm.D., president of Prescription Solutions. "J.D.
Power and Associates noted yesterday that consumers seemed to signal
preference for services which offer incentives for generic drug
utilization. Our robust offering of various generic utilization
incentive programs tie in member and physician education and compelling
price incentives. We promote safety and affordability --
helping people get the best possible outcomes for their health and
supporting our clients' bottom lines."

About Prescription Solutions

Prescription Solutions is an innovative pharmacy benefit management
company managing the prescription drug benefit of commercial, Medicare
and other governmental health plans, as well as those of employers and
unions. A UnitedHealth Group company, Prescription Solutions serves
members through a national network of 60,000 community pharmacies and
state-of-the-art mail service pharmacies in Carlsbad, California, and
Overland Park, Kansas, which have both earned the prestigious Verified
Internet Pharmacy Practice Sites(TM) (VIPPS(R)
accreditation by the National Association of Boards of Pharmacy(R)
(NABP(R). The company was recently named by
WilsonRx(R) as the #1 National Top-Tier PBM,
and #1 National Mail Order Pharmacy for customer satisfaction two years
in a row. Prescription Solutions also won URAC's
2008 Best Practices for Consumer Empowerment and Protection Award in the
PBM category. Additional information can be found at www.rxsolutions.com.

About UnitedHealth Group

UnitedHealth Group (NYSE: UNH) is a diversified health and well-being
company dedicated to making health care work better. Headquartered in
Minneapolis, Minn., UnitedHealth Group offers a broad spectrum of
products and services through six operating businesses:
UnitedHealthcare, Ovations, AmeriChoice, OptumHealth, Ingenix, and
Prescription Solutions. Through its family of businesses, UnitedHealth
Group serves more than 70 million individuals nationwide.

About J.D. Power and Associates

J.D. Power and Associates is a global marketing information services
firm operating in key business sectors, including market research,
forecasting, performance improvement, training and customer
satisfaction. The firm's quality and
satisfaction measures are based on responses from millions of consumers
annually. For more information on cell phone ratings, car reviews,
health insurance and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.

(1) Clinical outcome awards relate to separate
association recognition; URAC 2008 Best Practices in Consumer Empowerment

SOURCE: Prescription Solutions

Prescription Solutions 
Theresa Shin, 949-442-8051 
theresa.shin@rxsol.com

Copyright Business Wire 2008


 



 
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