Condé Nast Portfolio
SHARE
TEXT SIZE:
PREV 1 of 2 NEXT
SHARE
Send a copy to me

Separate multiple email addresses (max 20) with commas.

0/1500

The Vong Show

Jean-Georges Vongerichten has signed a deal to dominate the fine-dining world. But can too many broths spoil the chef?
Cup of Coffee
Dining is more varied—and more complicated—than ever. Be the instant connoisseur with Portfolio.com's cheat sheets to food. Read More
L'Atelier
Whether you're headed to London or Las Vegas, Portfolio.com's picks for dining well while traveling alone. Read More
Last Trade:Change:
Industry:
Leisure
Summary:
The Company's business is hotels and leisure, which is comprised of a worldwide hospitality network of almost 900 full-service … View More
On a recent June afternoon at Jean Georges restaurant in New York, it didn't seem to matter that the namesake chef was off dealing with legal issues rather than in the kitchen. The food and service were up to par, and lunchtime diners cooed over signature dishes like delicately scrambled eggs dusted with caviar and a roving cart of pastel-colored homemade marshmallows.

It will likely become more difficult for Jean-Georges Vongerichten to finesse the disappearing act. Last year the Michelin-starred chef, who has seven eateries in New York alone, inked a deal with Starwood Hotels to expand his restaurant empire to gargantuan proportions. High-profile chefs have been partnering up with luxury hotels like mad—Gordon Ramsay has locations at the London hotels in New York and West Hollywood; Masaharu Morimoto will open a sushi bar at the Boca Raton Resort & Club in Florida this fall; Alfred Portale is establishing a Gotham Steak at the Fontainebleau Miami Beach—but Vongerichten plans to trump them all.

The agreement, brokered by $2 billion private-equity firm Catterton Partners, calls for between 30 and 50 Jean-Georges-branded hotel restaurants within five years. Already, branches of Vongerichten's Spice Market have opened at W hotels in Atlanta, Istanbul, and Doha, Qatar. There will be a total of 10 locations at Starwood brands, including the St. Regis and Westin, by the end of the year.

"I like the business part," says Vongerichten, who has ambitions to run his own hotel one day. "I know this can't be it. I have too many ideas, too many dreams."

"This" is a constellation of 18 respected restaurants—including one of only three in New York to earn three Michelin stars—and four cookbooks under his belt. So far he has been able to run it all without publicly being spread too thin. But the question is whether Vongerichten can expand his empire so ambitiously and maintain the quality, creativity, and level of service that made the Starwood plan possible in the first place.

Vongerichten's new outposts are not Morton's steak houses, with identical menus and identities. The concepts include Spice Market, J&G Steakhouse, Market by Jean-Georges, and a resort restaurant, all high-end spots with constantly changing menus and complicated recipes. Meanwhile, Catterton's previous restaurant experience is with casual eateries like the Chinese chain P.F. Chang's.

Ambition can be a poison pill for high-end chefs. With multiple concepts, they run the risk of losing cachet among critics and diners. Thomas Keller and Eric Ripert, the other chefs to have three-star New York eateries, have but a handful of restaurants in total. Meanwhile, Wolfgang Puck may now be better known for his frozen pizzas and airport express meals than for the star power of Spago. Though it maintains two Michelin stars, posters on gourmet food boards like Chowhound.com blast the Beverly Hills restaurant for poor service, mediocre food, and "resting on its laurels."

"Consistency is hard," admits Vongerichten, who now spends six hours a day, three weeks a month at his flagship restaurant. His workday begins at 9 a.m. and ends at midnight.

To manage the latest global expansion, Vongerichten (who took a six-week business class at Hunter College before he opened his first restaurant) and his longtime business partner, Phil Suarez, started a new company, Culinary Concepts. Jean-Georges Management runs the New York eateries.

"I'm not so worried about what the critics say," says Suarez, a former film and music-video producer. "It's a tremendous misconception that if you are not behind the stove the restaurant will suffer."

But the three-way between a hotel chain, private-equity firm, and fine-dining group has involved a steep learning curve. All concepts do not work in all places, it turns out. Spice Market's trademark family-style dining does not sit well with Atlanta patrons, while Istanbul diners like things less spicy, says James Gersten, president of Culinary Concepts. Navigating those differences is going to get even more complicated.

"I do worry about making sure all of these restaurants are great," Gersten says. Because Vongerichten can't be in dozens of kitchens at once, quality control is a priority. A Culinary Concepts staffer visits each location at least once a quarter; secret diners check in more regularly.

At first "we didn't know who was responsible for what," admits Tina Edmundson, Starwood's senior vice president of operations. The three parties went back and forth on menus, plate presentation, and other food details. They finally decided that Vongerichten and local chefs will change menus quarterly, with the other business partners getting the final say. Each hotel's general manager is responsible for making sure service runs smoothly. "The proof is in the pudding," Edmundson says. "When we see about 20 then we will know the fruits of this relationship."

Culinary Concepts bought the original New York Spice Market from J.G. Management to use the concept for the first part of the W expansion. Vongerichten admits that decision was pure numbers: Even though it peddles South Asian street food, high bar tabs and fast service mean the large, swanky restaurant has profit margins of 50 percent. That compares to 10 percent for JoJo, an intimate gourmet spot with slightly higher prices.

Istanbul was one of the first tests of the expansion. Despite being packed with well-heeled locals and curious foreigners, the W's Spice Market, which opened in May, is a work in progress against a backdrop of red velvet and exposed brick. Chef Hakki Alkan spent a month training at Spice Market in New York, and now tosses local dishes like eggplant manti, a ravioli-like dumpling, onto the menu with Spice Market classics like chicken samosas. Vongerichten checks in with regular conference calls.
 
Jean Georges in New York, by contrast, runs like a well-rehearsed play. Vongerichten's youngest brother Philippe manages the front of the house; his 26-year-old son spends time in the kitchen. On Mondays, two brothers go out to dinner and discuss the day's business. When on the road, he calls Philip twice a day. Vongerichten says he will never do another restaurant like Jean Georges. But, he points out: "No one is looking for me at Spice Market."

 



 

Loading...
Add Your Comment Read all
View
 

Thank you for registering as a Portfolio.com Insider. Your comment has been added.

Create Your Public Profile

Also in Portfolio.com
Most Read
Most Emailed
Recently Commented

Newsletter Sign-Up
Subscribe
Newsletter Sign-Up
Subscribe