Tales of a Corporate Gunslinger
Paper Tigers
Rash or Rational?
PREV
2 of 2
After the bailout, life at Chrysler settled down, and Miller, having been promoted to chief financial officer, discovered he was bored. But he waged a gutsy battle against chairman Lee Iacocca, who was famous for saving Chrysler and had acquired the trappings of royalty. Miller zings Iacocca for losing the common touch (and for believing his own press). Later, Miller is equally skillful at dressing down such boardroom egos as Carl Icahn and Al Dunlap, the Sunbeam C.E.O. known for ruthless cost-cutting. Having visited “Chainsaw Al,” Miller slyly reports that Chainsaw’s house was decorated like a shrine to himself. This is an apt sendup of the C.E.O. who was soon after exposed as a fraud.
At Chrysler, Miller’s criticism of Iacocca soured the chief on him, and in 1992 he went to work for the financier James Wolfensohn. Though Miller hardly expected it, his Chrysler experience had branded him a financial firefighter. His first client was the developer Paul Reichmann, and despite Miller’s best efforts, Reichmann had to file for bankruptcy. But one thing about being a rescue artist (and Miller doesn’t quite admit this): You really can’t lose. The trouble is the other guy’s fault; the success, yours.
Miller left Wolfensohn, but by then, he recounts, he “seemed to be on everyone’s short list for corporate crisis jobs.” One plus to his career, and to the book, is his steady accretion of expertise; crisis work turns out to be a discipline like any other. At Bethlehem, Miller enjoyed his greatest success, getting the union to agree to a sale and paving the way (post-bankruptcy) for a streamlined, more productive steelmaker. He tried to repeat the formula at Delphi, where he dreamed of liberating the auto industry from the choke hold of pension and health-care costs. Instead, he found himself a pariah, vilified by the United Auto Workers. Miller was right about the need for labor concessions, but it’s not too hard to figure out why he wasn’t loved.
Though a down-to-earth guy—one who never outgrew his lumberjack plaids—Miller cannot help sounding preachy when he talks about the great things he did for America by driving factory wages down near the level of those of Wal-Mart employees. When he confesses, “As strange as it may sound coming from someone with my range of experience, I was a little in awe of Wolfensohn,” you want to reply, “No, it doesn’t sound strange at all.” Wolfensohn was, after all, an international star who eventually became president of the World Bank. It’s strange only to Miller, whose view of himself is inflated. And when he advises executives, “Don’t worry about [taking] credit,” one wonders why his excellent ghostwriter, Michael D’Antonio, isn’t mentioned on the cover or the title page, only hidden in the acknowledgments. Still, this is a highly engrossing memoir, poignantly leavened by the story of the untimely death of Miller’s wife. No one executive can fix all of corporate America, but Miller came close.
PREV
2 of 2






