BizJournals Portfolio

Travel Confidential

Since our last check-in, you had more questions about life on the road: Did the TSA ever start the "trusted traveler" program? And what's the status of the United-Continental merger? We give you the latest info. 

Seat 2B Seat 2B

Joe Brancatelli shares secrets and proven tips for first- and business-class road warriors. Read More

Secrets of a Road Warrior Secrets of a Road Warrior

You’ve got questions about business travel: Why can't airlines board their planes faster? What’s up with minibars in hotels? Why can’t you sell your airline points? We can give you some answers.
Read More

New TSA PreCheck Program for Travelers Won’t Fly New TSA PreCheck Program for Travelers Won’t Fly

We've been here before: The nation's transportation agency says it wants to make travel easier for those who do it frequently—and don't pose a security threat. But the TSA's latest offering fails on multiple grounds. Read More

The World's New Largest Airline The World's New Largest Airline

Today, the world gets a new biggest airline—United Continental. But even though the combined company has started trading on the NYSE, passengers shouldn't see much impact for 18 months. After that, well, no guarantees. Read More
Business travel
1 of 2 NEXT

Rick Perry can't remember all of the federal agencies he'd dismantle, and Herman Cain doesn't seem to know anything at all about President Obama's Libya policy.

I can only envy the Republican candidates and their respective brain freezes. As a business-travel columnist and talking-head travel "expert," it's my job never to be stumped by your questions about life on the road. I have no idea of how forgiving Republican primary voters will be—politics is above my pay grade—but I know that my bosses would look askance if I whiffed on some easy business-travel questions.

So without the aid of a moderator prompting us with helpful suggestions or long, awkward silences, here are some of my answers to your recent questions about important business-travel developments. And if my responses don't come up to snuff, vote me out of Seat 2B and send me back to a middle seat in coach.

Q: Did the Transportation Security Administration ever start the "trusted traveler" program it pledged to launch?

A: The PreCheck system launched on October 4 at four airports (Miami, Dallas/Fort Worth, Detroit, and Atlanta) with the cooperation of Delta Air Lines, American Airlines, and a select number of their most frequent flyers. As of last week, TSA Administrator John Pistole says about 45,000 flyers have used the service, which permits preselected travelers to use special security lanes and leave their shoes on and their laptops and toiletries kit in their bag.

During Congressional hearings last week, Pistole pledged to expand the program to Las Vegas in December and two more airports (Los Angeles and Minneapolis/St. Paul) early next year. "This is an ongoing process," he said. "The goal is to expand it as broadly as possible while maintaining the highest level of security."

The flyers who have been participated in PreCheck so far have the comparatively lightning-fast and hassle-free screening regimen. But they continue be worried about the TSA's rhetoric, which warns that PreCheck is not an "entitlement" and insists that trusted travelers are "always subject to random, unpredictable screening measures."

One Detroit-based frequent flyer who has used PreCheck notes wryly: "I'm hoping that if I give them my well-rehearsed 'It's OK, I'm with the band' smile from my rock-and-roll days that I won't get additional screening too often on future trips."

Q: Has the Department of Transportation actually fined an airline for violating the new "tarmac hold" rules, or have long tarmac holds actually disappeared?

A: Yes on both counts.

During the first year that the new regulations were in effect (May 2010 to April 2011), there were just 20 instances of a planeload of passengers being held on aircraft against their collective will for three hours or more. That compares to almost 700 occurrences in the previous 12-month period.

And when American Eagle, the commuter-flight division of American Airlines, violated the rules on 15 flights at Chicago's O'Hare on May 29, the DOT acted. In a decision announced on Monday, American Eagle was fined approximately $900,000. That's about $1,500 for each of the 608 passengers affected. It's a fraction of the maximum penalty of $27,500 per traveler that the DOT could have imposed, but it does seem to be the largest fine imposed on an airline for a consumer-protection issue that didn't involve civil-rights violations.

Comments

If you are commenting using a Facebook account, your profile information may be displayed with your comment depending on your privacy settings. By leaving the 'Post to Facebook' box selected, your comment will be published to your Facebook profile in addition to the space below.

Connect With Portfolio.com

Come on, like us—you know you want to.

Follow us and if you're an innovative entrepreneur, we'll return the favor.

Today's top stories, conversation starters, and the back nine business bites.

spotlight on

People & Ideas

Whisky To-Go-Go

Now there's a company that let's you taste your knowledge of fine blended Scotches by mixing a whisky of your own. Read More